Power up your knowledge and learn from IBM experts on your own time. Discover courses that can give you a head start in areas like generative AI, machine learning, and more.

Customer service representatives are the front line of support. They answer customer questions, provide helpful information, and respond to complaints. They also make sure customers are delighted with their experience whether it is in person or by phone, email, live chat, or social media.

Cybersecurity professionals have a passion for securing systems and protecting data and have a keen interest in information technology. Core skills for cybersecurity professionals include proficiency in implementing information security measures and controls; communicating and managing risks; working with tools to monitor network activity to identify vulnerable points; and engaging with colleagues to act on breaches and resolve cyber threats. Cybersecurity professionals have prerequisite knowledge in network administration and system administration.

To thrive, companies must leverage data to understand trends, predict outcomes, and innovate. Data analysts are instrumental to helping companies achieve this. On this learning path, gain skills and apply analytic tools to analyze data, predict outcomes, and visualize results professionally.

There are over 14 billion devices connected to the internet around the world, and IT technicians provide crucial support to keep them running safely and smoothly each day. On this learning path, gain critical skills in IT support, like technical troubleshooting and issue resolution.

Think of project management as the art and science of making things happen. Project managers are detail-oriented problem solvers who motivate and lead a project team to deliver a client's solution. They initiate, plan, execute, and monitor projects that lead to success.

Every time you engage with a mobile app, website, or piece of software, you are immersed in a user experience. Whether you're navigating through its features, exploring its functionalities, or achieving specific tasks, all of these interactions make up the "user experience" (UX). On this learning path, gain essential skills in UX design, like usability testing and wireframing.

Over five billion people are active internet users—more than 60% of the world's population. This increase has catalyzed a global digital transition and transformed life as we know it. Through this learning path, you will gain the skills to build websites for businesses around the world.